Shipping & Returns Policy

 

Shipping

We currently ship within the United Kingdom only. 

All orders are processed within 2–4 business days from the date of purchase. You’ll receive a confirmation email once your order has been dispatched.

Delivery Options:

Standard Delivery: £4.99 (2–4 business days)

Free UK Delivery: Orders over £50

Our packaging is eco-conscious — we avoid excess plastics and use recyclable materials wherever possible.

Returns

Each byKO product is crafted with care and inspected before leaving our studio.

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@bykoessentials.com with your order number and a photo of the issue. We’ll happily replace or refund your item where applicable.

For hygiene and safety reasons, we’re unable to accept returns on opened skincare or body care items unless they arrived damaged or faulty.

Cancellations & Changes

If you need to make changes or cancel your order, please email us within 24 hours of purchase. Once your order has been dispatched, we can no longer make changes.

Questions

If you have any concerns about your order or our policies, reach out to us at support@bykoessentials.com — we’re always here to help.